Shipping Policy

 

Domestic Shipping Policy

Order Processing Time

All orders placed before 9:00 PM Central Time are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipping may be delayed by a few days. Please allow additional time in transit. If there is a significant delay, we will contact you via email or phone.

Shipping Rates & Delivery Estimates

  • Free shipping is offered on orders over $50.00.

  • Orders under $50.00 are charged a flat shipping fee of $5.00.

  • Shipping options include USPS and UPS.

Destination

Shipment method

Estimated delivery time

United States

USPS First Class Package

2-5 business days

United States

USPS Priority

1-3 business days

United States

USPS Priority Express

Next Day or 2nd day by 6 PM

United States

UPS Standard

2-7 business days

United States

UPS Ground

1-5 business days

United States

UPS 2nd Day Air

2 business days

 

 

Shipment Confirmation & Tracking

You will receive a Shipment Confirmation Email with tracking information once your order has shipped. Tracking numbers are typically active within 24 hours.

Shipping Damage or Loss

Carol Jo’s is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the carrier directly to file a claim.
Be sure to retain all packaging materials and damaged items for the claim process.

Shipping Address

We currently ship to one address per order.

International Shipping

At this time, we only ship within the United States and do not offer international shipping.

Customs, Duties, and Taxes

Carol Jo’s is not responsible for any customs fees, duties, or taxes applied to your order. These charges are the customer’s responsibility.